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Orders & Shipping FAQs (12)

Answers about shipping, tracking, deliveries, order changes, and fulfillment.

Do you ship internationally?

Modified on Mon, 3 Aug at 1:45 PM
Will I have to pay customs, duties, VAT, tariffs, or import fees?

Modified on Mon, 3 Aug at 1:46 PM
Why was I charged extra by FedEx, UPS, or another carrier?

Modified on Mon, 3 Aug at 1:47 PM
Can HiiTS refund customs or import fees?

Modified on Mon, 3 Aug at 1:47 PM
When will my order ship?

Modified on Mon, 3 Aug at 1:47 PM
Why has my tracking not updated?

Modified on Mon, 3 Aug at 1:47 PM
My package says delivered, but I did not receive it.

Modified on Mon, 3 Aug at 1:48 PM
I entered the wrong shipping address.

Modified on Mon, 3 Aug at 1:48 PM
Can I change or cancel my order after placing it?

Modified on Mon, 3 Aug at 1:48 PM
I received the wrong item.

Modified on Mon, 3 Aug at 1:48 PM

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